Return & Exchange Policy
Thanks for shopping at Fine Collection Boutique.
If you are not entirely satisfied with your purchase, we're here to help.
Fine Collection Boutique provides returns for all items except :-
Accessories / Leggings/ Lingerie are non-returnable due to hygiene purpose.
Items specifically stated non-returnable.
Sale / discounted items are non-returnable and exchangeble.
We advised all items are hand washed and not soaked.If color runs due to this reason,item(s) is strictly not returnable.
If you are not completely satisfied with the item(s) you purchased, you may return clothing with invoice to us within 7 days from the date you received it. (Based on Courier delivery record).
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Exchange service valid for ONE time use only.
All subsequent purchase using store credit is NOT ENTITLED for return.
To be eligible for a return, Items must be in original condition ( tag intact,unwashed, unworn, unaltered and free of odours ).
A store credit will be issued.There are strictly NO CASH REFUND.
For Website return,
1) You may submit your return request by clicking this Whatsapp number +601153012930 ,our team will get back to you soon.Please provide full details of your order in the link.
Order ID:
Name:
Email:
Returned Item:
2) You may return the items with invoice to us after you have received a confirmation message from us. Reprint invoice on your website account if you lost it.
3) Kindly provide us tracking number once you have posted out parcel within 7 days from the day you received parcel (Based on courier delivery record).
4) You will receive an email after we have processed parcel and credited store credit to your account .
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Contact Us
If you have any questions on how to return your item to us, contact us.
011-53012930